Refund & Return Policy

Effective date: September 29, 2026

We want every order to feel like a good unboxing. If something's wrong, contact us at [email protected] with your order number and we'll make it right.

Returns for change of mind

You can return an entire KPF box, with all of its contents, within 30 days of delivery if it is unopened, unused, and in its original condition with all packaging and seals intact.

• Change-of-mind returns are refunded as store credit, or to your original payment method minus a 15% restocking fee - your choice.
• You pay return shipping. Original shipping charges are not refunded.
• Start a return by emailing us first. Returns sent without approval may not be accepted.

Items we can't accept for change-of-mind returns

Because K-pop collectibles are random and their value depends on condition, we can't take back:

• Opened albums or albums with broken shrink wrap or seals
• Photocards, random inclusions, and blind/random merchandise, including trading cards and random-member items
• Preorder items after the preorder period closes
• Sale and clearance items, and gift cards
• Personal items such as worn apparel or cosmetics

Random inclusions and versions

Albums often come in several versions and include random photocards, posters, and extras. Unless a product listing says otherwise, versions and inclusions are chosen at random and we cannot fulfill requests for a specific member, version, or card. Not getting your bias is not a defect we can refund - we know, it hurts.

Damaged, defective, missing, or wrong items

Report the problem within 7 days of delivery by emailing [email protected] with your order number and clear photos of the item, the packaging, and the shipping label. An unboxing video helps a lot for missing-item claims.

• Wrong item: we'll send the correct item or refund you, and cover return shipping.
• Missing item: we'll investigate and send the missing item or refund it.
• Damaged or defective item: we'll replace it if we have stock, or refund the item.
• Minor cosmetic flaws in album packaging from manufacturing or shipping (small dents, scuffs, or bent corners) are common and don't qualify for a refund unless the contents are damaged.
• Because albums ship from manufacturers in Korea, sometimes a product changes or is discontinued. If we can't fulfill an item, we'll refund it or offer a substitute of equal or greater value.

Preorders

• You can cancel a preorder for a full refund until 21 days before the release date.
• Release dates are set by the entertainment company and can shift. If a release is delayed by more than 60 days, you can cancel for a full refund.
• If a preorder benefit (POB) is not delivered by the label, we'll let you know. POBs are provided by the company and are not guaranteed by us.

Lost, delayed, and undeliverable packages

• Delays: please allow up to 20 business days for international orders before reporting a package missing.
• Lost tracked packages: if tracking shows no movement for 15 business days, contact us and we'll open a claim with the carrier. Once the claim is resolved, we'll reship or refund.
• Untracked shipping: if you chose a shipping option without tracking, we can't confirm delivery and can't refund or replace a package reported missing.
• Marked delivered but not received: check with neighbors and your local post office first. We'll help file a carrier claim but can't guarantee a refund.
• Returned to us: if a package comes back because of a wrong address, a missed pickup, or refused delivery, we'll reship it once you pay the new shipping cost, or refund the items minus original shipping.

Customs, duties, and taxes

International orders may be charged import duties, taxes, or fees by your country. These are your responsibility and are not included in our prices or shipping. If you refuse to pay them and the package is returned or destroyed, we can't refund shipping or those charges. Please check your country's import rules before ordering.

Order changes and cancellations

Email us within 24 hours of ordering to change your address or cancel an in-stock order. Once an order has shipped, we can't change or cancel it.

How refunds work

Once your return is received and inspected, or your claim is approved, we'll email you. Approved refunds go to your original payment method within 5-10 business days. Your bank may take a few more days to post it.

Chargebacks

Please contact us before opening a dispute with your bank or PayPal - we can usually resolve problems faster directly.

Contact us

K-pop Fanatic LLC
1834 Trestle Glen Road, Piedmont, CA 94610
[email protected]

We may update this policy at any time. The version posted at the time of your purchase applies to your order.